Customer service..what customer service?

Imagine, it's Saturday night, you've had a tough week and decide that tonight you and yours will not cook; you will use the take-away delivery service.

There are plenty to choose from in Yeovil, so out come the leaflets that they regularly stuff through the door.

Go with the usual? No their food seems to have gone downhill recently. Go with this one then, they deliver? Yes, GREAT.

Phone in order at 7.30pm.........how long? One hour; OK no problem.

Wait for delivery.

One hour later no food.

One hour ten minutes, get on phone to takeaway. He's 20 minutes away. OK.

One hour forty minutes; Now I am annoyed, I've been patient but honestly now I'm annoyed.

Wife calls takeaway.......Very sorry....bad weather (WHAT? look out of the window, check for typhoons, none found), driver sick.........it's not even cooked!?! Would we like to cancel?!!!

Cancel order......get bread and cheese out decide to 'out' the Takeaway.

For utterly hopeless service in the Chinese take-away restaurant market in Yeovil Somerset, step forward (wait for the fanfare)

The Hing Lee Chinese Take Away of 24 South Street Yeovil

Who completely and utterly failed to meet their own 45 minute standard waiting time, who invented new weather related excuses for not doing what they said they would do and for wasting their own money promoting a service that they clearly are not able to deliver.

Welcome to the hall of shame.
Leaflet in bin........don't bother asking if I'll give you another chance.