The first of the 'post holiday' calls have now started and is sometimes the case, a husband will call on behalf of a wife (or vice versa). I always do my best to assist people in this situation by providing information but there is a limit on what can be achieved until the person in question contacts me directly.
I am always aware of the potential for one partner putting pressure on the other to make some kind of change. That does not make for positive results.
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